Muar Ban Lee Group (MBL) started its journey in the palm kernel expeller machines industry in 1987. We were a small team with big dreams, and we stood out by constantly improving our machines through research and development.
Over time, we expanded into palm oil machinery and oil seed crushing machinery. But our commitment to quality, customer satisfaction, and the environment remained unchanged.
We were the first company to export palm kernel oil expellers to African countries in the 90s. One of our proudest moments was in 2009, when we listed on the Bursa Malaysia Main Board as a public listed company.
Today, with over 36 years of experience, we’re still all about passion and innovation, always putting our customers first. We’re proud of what we’ve accomplished over the years, and we’re excited to see what the future holds for MBL. We’re committed to continuing to innovate and develop the best possible products and services for our customers.
As the world-leading palm kernel expeller manufacturer, what’s the other factors resulting in repeat customers for MBL?
- Commitment to the customer: MBL takes its promises seriously and strives to go above and beyond customer expectations.
- After-sales service: MBL’s after-sales service is a big part of what makes it a repeat purchase company. MBL’s technical support team is like having a trusted partner to help customers keep their machines running smoothly.
In addition to these two factors, MBL’s reputation for quality products and its global presence also contribute to its repeat customer base. MBL is known for its innovative and reliable palm kernel expeller machines, palm oil machinery, and oil seed crushing machinery. The company also has a global presence, with offices and distributors in over 25 countries. This makes it easy for customers to get the support they need, no matter where they are in the world.
Overall, MBL’s commitment to the customer, its after-sales service, its reputation for quality products, and its global presence are all factors that contribute to its repeat customer base.
How does MBL differentiate itself from competitors in the same industry? Could you tell us more about MBL’s One Stop Service?
Those are great questions! Let me break it down for you: at MBL, we back up our claims by investing significantly in research and development every year. Our focus is on continually improving the performance of our products from every angle.
But here’s the important part – we don’t rush things. When we develop a new product, it doesn’t launch into the market until it has undergone rigorous real-world testing. We would never treat our customers as lab rat, that’s not who we are.
Now, regarding our One Stop Service, it’s more than just a catchy phrase. It’s our commitment to providing you with more than just a product. It’s about delivering reliability, top-notch performance, and giving you the peace of mind that comes from knowing you’re in capable hands with MBL.
(Selengkapnya dapat dibaca di Majalah Sawit Indonesia, Edisi 144)